Do you have some Questions?
Welcome to your new go-to source for aftermarket auto parts and accessories.
Booking and Reservations
Booking a tour is easy and can be done through multiple channels. Visit our website for an intuitive booking experience, contact our customer support team via phone or email, or drop by our office for personalized assistance.
Yes, we specialize in arranging group bookings for events like family gatherings, corporate retreats, or school trips. Share your preferences, and we’ll design a tailored package for your group.
We’ll need your full name, contact information, travel dates, selected package, and any specific preferences such as meal requirements or accessibility needs.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
While we recommend booking in advance for the best experience, we can accommodate last-minute requests based on availability. Call us directly for urgent bookings.
Yes, bookings can be modified, subject to terms and conditions. Changes like travel dates, package upgrades, or participant details should be communicated early.
Your booking is confirmed once the payment process is completed, and you’ll receive an email with all necessary details, including an itinerary and receipt.
Absolutely! Our system allows you to select multiple tours or destinations and pay for them in one transaction for convenience.
Don’t worry; simply contact our team with your name and email, and we’ll resend the details.
While travel insurance is not mandatory, we highly recommend it for added security, especially for international trips.
You can book tours up to a year in advance to secure the best rates and slots.
Yes, early birds often enjoy discounted rates and exclusive perks. Check our website or contact us for current offers.
Payments and Refunds
We accept a wide range of payment options, including credit/debit cards, bank transfers, PayPal, and cash payments at our office.
Yes, we offer flexible installment options for select packages. Reach out to our team to learn more about eligibility and terms.
Absolutely. We use industry-standard encryption and secure payment gateways to protect your transactions.
Refund policies vary by package and cancellation timing. Generally, partial or full refunds are provided if cancellations are made within the stipulated timeframe.
To request a refund, contact our support team with your booking ID and reason for cancellation. We’ll guide you through the process.
No, all costs are transparently listed in your invoice. Any optional add-ons or upgrades will be clearly communicated.
Refunds are typically processed within 7-14 business days, depending on your payment method.
Missing a payment may result in late fees or booking cancellation. Contact us immediately to discuss alternatives.
While we primarily accept AED, international payments are accepted in major currencies, converted at current exchange rates.
Once your booking is confirmed, the price is locked in and won’t be affected by future price changes.
Deposits are refundable within the terms of our cancellation policy, which is package-specific.
No, all receipts and invoices are provided free of charge.
Tour Services and Amenities
Our packages often include transportation, guided tours, entry fees, and meals, depending on the destination. Check individual packages for exact inclusions.
Meals are included in select tours. For others, dining options are available as add-ons. Look at your package details for clarification.
Yes, we offer personalized itineraries to cater to your specific interests, whether cultural, adventurous, or family-friendly.
Our guides are fluent in English and Arabic. Additional languages like French, Hindi, or Mandarin may be available upon request.
Yes, we provide private tours for individuals, families, or groups who prefer an exclusive experience.
We use modern, air-conditioned vehicles to ensure comfort and safety, ranging from sedans to buses based on group size.
Yes, we offer flexible pickup and drop-off points within designated areas. Contact us for special arrangements.
Many of our tours are accessible, and we work hard to accommodate specific needs. Please inform us in advance for arrangements.
For weather-sensitive tours, we offer rescheduling, alternative activities, or full refunds if the tour is canceled.
Travel insurance is not included but can be arranged upon request for added security.
Yes, we provide child seats, kid-friendly meals, and activities for family-friendly tours.
All adventure activities are conducted under expert supervision, with safety gear and trained staff to ensure a secure experience.
Can’t find what you are looking for?
At Riverland Tours LLC, we are committed to creating exceptional travel experiences tailored to your unique preferences. Based in the UAE, our company specializes in comprehensive travel solutions, including tour packages, Umrah pilgrimages, global visa assistance, and bespoke travel services.
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